Privacy Policy

At SolveAlot, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our AI-powered homework assistance application.

1. Information We Collect

1.1 Information You Provide

• Account Information: When you create an account, we collect your email address and any profile information you choose to provide.
• Educational Content: Questions, homework problems, and other academic content you submit to our AI service.
• Feedback and Support: Information you provide when contacting our support team or submitting feedback.

1.2 Information Automatically Collected

• Usage Analytics: How you interact with our app, including features used, time spent, and performance metrics.
• Device Information: Device type, operating system, app version, and unique device identifiers.
• Technical Data: IP address, browser type, and connection information for security and optimization purposes.

1.3 Camera and Photo Access

When you use our photo-based homework solving feature, we:

• Access your device camera only when you actively choose to take a photo
• Process images locally and securely to extract text and mathematical expressions
• Do not store photos permanently unless you explicitly save them to your history
• Use photos solely for providing homework assistance

2. How We Use Your Information

2.1 Primary Services

• AI Processing: Analyzing your questions to provide accurate, step-by-step solutions
• Personalization: Adapting explanations to your education level and learning style
• History Tracking: Maintaining your solved problems for review and study purposes
• Account Management: Managing your subscription, preferences, and account security

2.2 Service Improvement

• Improving our AI models and solution accuracy
• Enhancing app performance and user experience
• Developing new features and educational content
• Conducting research to advance educational technology

2.3 Communication

• Sending important account and service updates
• Providing customer support and technical assistance
• Sharing educational tips and feature announcements (with your consent)

3. AI and Data Processing

3.1 AI Service Providers

We use multiple AI providers to ensure the best possible solutions:

• OpenAI (GPT models): For natural language processing and explanations
• Anthropic (Claude): For complex reasoning and academic content
• Google (Gemini): For multimodal content processing and image analysis

3.2 Data Processing Safeguards

• All AI processing is done securely through encrypted connections
• We remove personal identifiers before sending content to AI providers
• AI providers process data according to their respective privacy policies
• We continuously monitor and audit our AI processing practices

4. Data Sharing and Disclosure

4.1 We Do Not Sell Your Data

We never sell, rent, or trade your personal information to third parties for marketing purposes.

4.2 Limited Sharing

We may share your information only in these specific circumstances:

• Service Providers: Trusted partners who help us operate our service (AI providers, analytics, hosting)
• Legal Requirements: When required by law, court order, or government regulation
• Safety and Security: To protect our users, prevent fraud, or address security issues
• Business Transfers: In connection with a merger, acquisition, or sale of assets (with continued privacy protection)

5. Data Security

5.1 Security Measures

• Encryption: All data is encrypted in transit and at rest using industry-standard protocols
• Access Controls: Strict employee access controls and authentication requirements
• Regular Audits: Ongoing security assessments and vulnerability testing
• Secure Infrastructure: Cloud hosting with enterprise-grade security features

5.2 Data Retention

• Account data is retained while your account is active
• Usage analytics are retained for up to 2 years for service improvement
• Deleted content is permanently removed within 30 days
• You can request immediate data deletion by contacting support

6. Your Privacy Rights

6.1 Access and Control

• Access: View and download your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request removal of your personal data
• Portability: Export your data in a standard format
• Restriction: Limit how we process your data

6.2 Marketing Communications

• Opt-out of promotional emails at any time
• Control push notification preferences in app settings
• Manage communication preferences in your account

7. Children's Privacy

7.1 Age Requirements

• Our service is designed for students aged 13 and older
• Users under 18 should have parental consent to use our service
• We do not knowingly collect data from children under 13
• Parents can request deletion of their child's account and data

7.2 Educational Use

• We promote academic integrity and responsible learning
• Our AI provides explanations and guidance, not direct answers for cheating
• We encourage understanding concepts rather than copying solutions

8. International Data Transfers

Your information may be processed and stored in countries other than your own, including the United States. We ensure appropriate safeguards are in place through:

• Standard contractual clauses approved by relevant authorities
• Adequacy decisions where available
• Other lawful transfer mechanisms as required

9. Third-Party Services

9.1 Analytics and Performance

• PostHog: For privacy-focused product analytics
• Firebase: For app performance monitoring and crash reporting
• Supabase: For secure authentication and database services

9.2 Payment Processing

• App Store and Google Play handle all subscription payments
• We do not store or process payment card information
• Billing is managed according to platform policies

10. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will:

• Notify you of significant changes via email or app notification
• Post the updated policy with a new "Last Updated" date
• Provide a summary of key changes when material updates are made
• Give you the opportunity to review changes before they take effect

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

This Privacy Policy is effective as of the date listed above and applies to all users of the SolveAlot application.